What about worldwide shipping?
We offer free worldwide shipping. At Makketh, our goods are sent throughout the world every day. Although we can’t guarantee delivery times as there can be unexpected delays, you can rest assure that your order will be ready to reach you in a few days. Order with confidence, and know that we are doing our best to get your Makketh item to you as soon as we can. You are our number one concern. For more details on destinations, you can send us an email.
How can I pay for my order?
All of the prices on our website are listed as Singapore Dollar (SGD) by default. You can select to shows other currencies at the top right. We accept payment through PayPal and all major credit cards such as Visa, Mastercard, American Express and Discover.
Our Leather *Please read before order*
All our leathers are naturally tanned leather from cowhide. Real leather is like our skin which comes with natural scratches, creases, wrinkles, marking, bites & etc. All these elements are part of its natural beauty and uniqueness. The colours of our products seen on the website are depicted as accurately as possible. Due to different types of screens, the colours you see may not be accurate. We cannot guarantee that the product will match what you saw on the screen when it is delivered. We use only high-end premium leather. It is 100% vegetable tanned, dyed in age-old wooden drums then hand selected and hand finished. Because this leather is the best of the best, its colour will vary depending on the light. Its beauty is in the depth of colour and it will develop a rich patina over time as used and exposed to sunlight.
What about tracking my order?
When your order ships, we will email a tracking number to you.
What is the return policy?
TIME: You must mail your returns within 7 working days of the delivery date (it must be postmarked within these 7 days). Receiving your goods in a timely manner will help us to serve you quickly and efficiently.
CONDITION: We are sure you understand that if we receive a used case from you (even if it is used for only one day) it will show and due to our strict guidelines we won't be able to accept the return. In the unlikely event you decide the product is not for you after using it, we recommend you pass it on to a friend or sell it privately.
REFUND: When we receive the goods in original, unused condition, we will perform a quality check and process a refund for the goods. Depending on the payment method, it may take a few weeks to see the refund on your account.
Unintended manufacturing defects would show within 6 months of purchasing our product. In the unlikely event that something breaks within this period please contact us immediately so we can determine what has happened and find a solution.